Terms of Service
Last updated: May 22, 2025
Agreement to Terms
These Terms of Service constitute a legally binding agreement between you and CyberGuard Marketing regarding your use of our website, services, and digital security solutions. By accessing our website or using our services, you acknowledge that you have read, understood, and agree to be bound by these terms.
If you do not agree with any part of these terms, you must discontinue use of our website and services immediately. These terms apply to all visitors, users, and clients who access or use our cybersecurity and digital marketing services, whether on a trial, subscription, or contract basis.
We reserve the right to modify these Terms of Service at any time, and changes will become effective immediately upon posting. Your continued use of our services after any modifications constitutes acceptance of the updated terms.
Service Description
CyberGuard Marketing provides comprehensive cybersecurity solutions specifically designed for digital marketing operations. Our services include privacy-compliant marketing strategies, secure customer data management, anti-fraud analytics, and related cybersecurity consulting services.
Core Services
- Privacy-compliant marketing frameworks
- Secure data management solutions
- Anti-fraud detection and prevention
- Cybersecurity audits and assessments
- Compliance monitoring and reporting
Consulting Services
- Security strategy development
- Risk assessment and mitigation
- Regulatory compliance guidance
- Incident response planning
- Employee training and awareness
Technology Solutions
- Security monitoring platforms
- Automated compliance tools
- Data encryption and protection
- Threat intelligence integration
- Custom security implementations
User Responsibilities and Acceptable Use
As a user of our services, you agree to use our website and services responsibly and in accordance with applicable laws and regulations. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.
Prohibited Activities
You agree not to use our services for any unlawful or prohibited purposes, including:
- Attempting to gain unauthorized access to our systems or other users' accounts
- Distributing malware, viruses, or other harmful code
- Interfering with the proper functioning of our services or servers
- Using our services to violate privacy laws or regulations
- Engaging in any activity that could damage our reputation or business
- Reverse engineering or attempting to extract source code from our systems
- Using automated tools to access our services without permission
Account Security
You are responsible for maintaining the security of your account and must:
- Use strong, unique passwords and enable multi-factor authentication when available
- Promptly notify us of any suspected unauthorized access to your account
- Keep your contact information current and accurate
- Comply with all security guidelines and best practices we provide
- Report any security vulnerabilities you discover in our services
Payment Terms and Billing
Our services are provided on a subscription or contract basis, with pricing clearly outlined in your service agreement or as displayed on our website. All fees are quoted in Euros and are exclusive of applicable taxes unless otherwise specified.
Subscription Services
Subscription fees are billed in advance on a monthly or annual basis as specified in your service agreement. You authorize us to charge your designated payment method for all applicable fees.
Subscriptions automatically renew unless cancelled with appropriate notice as specified in your service agreement. Price changes will be communicated at least 30 days in advance.
Professional Services
Consulting and professional services are billed according to the terms specified in your service agreement, typically on a project basis or hourly rate structure.
Payment terms are typically net 30 days from invoice date unless otherwise agreed. Late payment fees may apply as specified in your service agreement.
Refund Policy
Refunds for services are handled according to the specific terms in your service agreement. Generally, subscription fees are non-refundable, but we may provide pro-rated refunds in certain circumstances.
Professional services fees are typically non-refundable once work has commenced, except in cases of material breach of service level agreements.
Intellectual Property Rights
All content, features, and functionality of our website and services, including but not limited to text, graphics, logos, software, and methodologies, are owned by CyberGuard Marketing and are protected by copyright, trademark, and other intellectual property laws.
Our Rights
- Proprietary software and algorithms
- Service methodologies and frameworks
- Training materials and documentation
- Website content and design elements
- Trademarks and brand assets
Your Rights
- Limited license to use our services
- Access to subscribed service features
- Use of provided training materials
- Ownership of your business data
- Rights specified in service agreements
Usage Restrictions
You may not copy, modify, distribute, sell, or lease any part of our services or included software. You may not reverse engineer or attempt to extract the source code of our software unless specifically permitted by applicable law or with our written consent.
Service Level Agreements and Availability
We strive to provide reliable and high-quality services, but the nature of technology means that absolute availability cannot be guaranteed. Our service level commitments are detailed in individual service agreements and may vary based on the specific services you use.
Availability Targets
Maintenance and Updates
We reserve the right to perform scheduled maintenance and updates to our services. We will provide advance notice of planned maintenance whenever possible and will minimize disruption to your operations. Emergency maintenance may be performed without advance notice when necessary for security or stability reasons.
Limitation of Liability
To the maximum extent permitted by applicable law, CyberGuard Marketing shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of our services.
Service Limitations
Our services are provided "as is" and "as available" without warranties of any kind, either express or implied. We do not warrant that our services will meet your specific requirements or that they will be uninterrupted, timely, secure, or error-free.
Liability Cap
In any event, our total liability to you for all damages, losses, and causes of action shall not exceed the amount paid by you to us for the specific service that gave rise to the claim during the twelve months preceding the incident.
Force Majeure
We shall not be liable for any failure or delay in performance under these terms which is due to circumstances beyond our reasonable control, including but not limited to acts of government, war, terrorism, natural disasters, or internet service provider failures.
Termination
Either party may terminate the service relationship according to the terms specified in individual service agreements. Termination procedures, notice requirements, and data handling upon termination are detailed in your specific service contract.
Termination Procedures
Client-Initiated Termination
You may terminate services according to the notice period specified in your service agreement. Data export and transition assistance will be provided as detailed in your contract.
Provider-Initiated Termination
We may terminate services for cause, including breach of these terms, non-payment, or violation of acceptable use policies. We will provide reasonable notice except in cases of serious security violations.
Data Handling
Upon termination, we will provide data export capabilities and secure deletion of your information according to our data retention policies and your service agreement terms.
Governing Law and Disputes
These Terms of Service shall be governed by and construed in accordance with the laws of Greece, without regard to its conflict of law principles. Any disputes arising out of or relating to these terms or our services shall be resolved through the dispute resolution mechanisms specified in your service agreement.
Dispute Resolution
We encourage resolution of disputes through direct communication and negotiation. Most service-related issues can be resolved through our customer support channels.
For more complex disputes, mediation and arbitration options may be available as specified in individual service agreements.
Jurisdiction
Any legal proceedings that cannot be resolved through alternative dispute resolution shall be brought in the appropriate courts of Greece.
You consent to the personal jurisdiction of such courts and waive any objection to the laying of venue in such courts.
Contact Information and Support
If you have questions about these Terms of Service, need clarification about your rights and obligations, or require assistance with our services, please use the contact methods available on our website. Our legal and customer support teams are available to help address your concerns.
For urgent matters related to security incidents or service disruptions, emergency support channels are available as detailed in your service agreement. We maintain comprehensive documentation and support resources to help you make the most of our services.
These Terms of Service, along with your specific service agreement, our Privacy Policy, and Cookie Policy, constitute the complete agreement between you and CyberGuard Marketing regarding the use of our services.